FAQ - Frequently Asked Questions

1. Browse our pocket watch catalog and select the model you like.
2. Click "Add to cart" to add the item to your shopping cart.
3. Once you are finished shopping, click on the cart icon at the top right of the page, then "Proceed to checkout".
4. Fill out your shipping and billing information, then choose your payment method preferred.
5. Confirm your order by clicking on “Finalize my order”. You will then receive a confirmation email with your order details.

We accept the following payment methods: Visa, MasterCard, American Express, PayPal and Apple Pay. Your payment information is secure using our SSL encryption protocol.

If you wish to modify or cancel your order after validation, please contact us quickly at the e-mail address: contact@univers-gousset.com or via our contact form on our site. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible if your order has already been processed and shipped.

To use a promo code, follow these steps:

1. Add the items you wish to purchase to your cart.
2. Access the cart page by clicking on the cart icon at the top right.
3. Beneath your order summary, you will find a "Promo code" field. Enter your code in this field, then click "Apply".
4. The discount will be automatically applied to your order. You can then finalize your order by following the usual steps.

You will receive a shipping notification email with a tracking number when your order has been shipped. You will be able to follow the progress of your package until delivery. If you encounter any problems with the tracking of your package, do not hesitate to contact our customer service, who will be happy to help you.

Rest assured, as soon as your order is validated, we process it within 1 minute to a maximum of 48 hours and shipping is carried out within the same period. You can obtain your tracking number and follow the progress of your order on your tracking page by logging into your customer area using your identifiers. Your tracking number will be updated as soon as the order is received by the carrier.

Depending on the carrier designated to transport your order, it is possible that the status "In transit" is displayed on your order tracking page.
However, there is no need to worry. This term means that your shipment is handled by the shipping company and routes your order to your delivery address.

No worries, as soon as we receive your order, we will process it as quickly as possible within a maximum of 24 hours. If any problem arises with it during preparation, you will be immediately informed by email. In other cases and beyond this deadline, your order is considered processed. An order is marked as processed as soon as it is received by the sender. If the status of your order has not been updated, you can contact us using the contact form and we will do the necessary quickly.

Our standard delivery times are 7 to 12 business days for domestic shipments and 7 to 15 business days for international shipments.

Depending on the country of departure of your order, your order will begin its delivery with an international shipping company.
Arrival in the country of destination, the order will be handled by one of the following carriers (non-exhaustive list):La Poste, Colis Privé, Coli Coli, Urb-It Colissimo, Belgium Post, Canada Post, and delivered directly to your home.

Yes, we deliver our pocket watches worldwide. Please note that delivery times and delivery costs may vary depending on destination.

If you have not received your order within the expected time frame, please first check the tracking of your package using the tracking number provided in the shipping notification email. If the tracking indicates a problem or you need assistance, please do not hesitate to contact our service or via our contact form. We are committed to quickly resolving any problem related to delivery.

The delivery estimate indicated is the delivery time provided by the carrier responsible for shipping your order.
This indication is based on delivery factors without constraints or slowdowns throughout the shipment.
Certain logistical anomalies (number of shipments to process, strikes, etc.) and environmental (weather, public holidays, local and/or international holidays) ...) can shorten or extend this period. In this case, the maximum delivery time is 30 working days for mainland France and 7 working weeks for the rest of the world from the initial date of your order.

Don't worry, if you ordered several items and you did not receive them all on the same day, this means that your order was divided at the time of preparation and in this case you will simply have to wait until your order is completely delivered. In the best case scenario, multiple shipments will be delivered to you on the same day and in the case of early receipt of a package, the remaining items will be delivered to you over the following days. 

Like most pocket watch suppliers in Europe and France, we work with different suppliers to offer a wide selection of products to our customers. We have partnered with trusted suppliers located primarily in Asia. We ensure that our suppliers comply with the quality standards and regulations in force in their country of origin. This means that the products you order from us may come from different workshops, depending on the availability and quality of the products we offer. We are, however, able to guarantee the quality of every product we ship to our customers.

To wind your mechanical pocket watch, follow these steps:

1. Open the watch case to access the crown.
2. Unscrew the crown slightly if it is screwed down.
3. Turn the crown gently clockwise until you feel resistance.
4. Do not force beyond this resistance to avoid damaging the mechanism.
5. Screw the crown again if it is screwed down, then close the watch case.

To set the time on your pocket watch, follow these steps:

1. Open the watch case to access the crown.
2. Gently pull out the crown until it is in the setting position (usually one notch for mechanical pocket watches, two notches for quartz watches).
3. Turn the crown clockwise or counterclockwise to adjust the time. set the time to the desired time.
4. Push the crown back to the original position to set the time and restart the watch.
5. Close the watch case.

Our pocket watches are designed to withstand normal daily use and can withstand light splashes of water, such as rain or hand washing. However, they are not intended to be submerged in water or exposed to water activities such as swimming, diving or showering. To preserve the durability and accuracy of your pocket watch, avoid exposing it to extreme humidity or temperature situations.

1. Battery life for quartz pocket watches typically ranges from 2 to 3 years, depending on battery quality and watch usage. When the battery in your pocket watch needs to be replaced, we recommend that you have this task done by a professional watchmaker to ensure proper replacement and avoid damage to your watch mechanism.

2. To replace the battery in your quartz pocket watch, we recommend that you have this task carried out by a professional watchmaker to ensure correct replacement and avoid damage to your watch mechanism. Quartz pocket watch batteries are generally available from watchmakers and jewelers.

1. When you are not wearing your pocket watch, it is best to store it in a dry place and away from direct sunlight, humidity and extreme temperature variations. Use a case or storage box designed for watches to protect your watch from scratches, dust and accidental bumps. If your pocket watch is mechanical, remember to wind it regularly to keep the movement in good condition, even when you are not wearing it.

2. To avoid scratches on your pocket watch glass, handle it with care and avoid placing it in pockets or bags with hard or abrasive objects, such as keys or coins

To clean your pocket watch, use a soft, non-abrasive cloth to gently wipe the surface of the case and glass. Avoid using chemicals or solvents, as they may damage the watch finish or glass. If necessary, you can lightly damp the cloth with lukewarm water to remove more stubborn dirt, but make sure not to expose the watch to water for an extended period of time.