Privacy Policy
Last updated: February 26, 2025
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the UNIVERS GOUSSET website are hereby informed of the identity of the various parties involved in its creation and maintenance.
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This privacy policy explains how Univers Gousset (the "Site," "we," "our" or "us") collects, uses and discloses your personal information when you visit, use our services or make a purchase on univers-gousset.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you," "your" and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor or any other person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Modifications to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last updated" date and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies you, concerns you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact information including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
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Purchase information including items you view, add to your cart, save to your account, such as loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/saved gift cards
- Customer service information including information you choose to include in your communications with us, for example when you send a message through the Services.
Certain features of the Services may require you to provide us directly with certain information about you. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (the "Usage Data"). To do this, we may use cookies, pixels and similar technologies (the "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that manage our Site and Services, such as Shopify.
- Our payment processing organizations, which collect payment information (e.g., bank account, credit card or debit card information, billing address) to process your payment in order to execute your orders and provide you with the products or services you have requested, with a view to executing the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to execute the contract we have entered into with you, including to process your payments, execute your orders, send you notifications relating to your account, your purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as stated in its privacy policy and consumer privacy policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding any fraudulent, illegal or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with You and Improving the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest in order to ensure our responsiveness, provide you with efficient services and maintain our business relationship with you pursuant to Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For precise information on the cookies we use in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to conduct analytics and better understand how users interact with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products and advertisements on our Site and other websites.
Most browsers automatically accept cookies by default, but you may choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may impair your user experience and cause certain Services to malfunction, including certain features and general functionalities, or render them unavailable. Furthermore, blocking cookies may not entirely prevent the manner in which we share information with third parties such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for purposes of contract performance, legitimate purposes, and other reasons subject to this privacy policy. These may include:
- Vendors or other third parties who perform services on our behalf (e.g., information technology management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
- Business and marketing partners to provide you with services and deliver advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you request us to disclose or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or identifier integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest to manage a thriving business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites that we do not control, you should consult their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of said third-party platforms, without limitation on our use of it or a third party's use of it. The fact that we include such links does not in itself imply an endorsement of the content of said platforms or of their owners or operators, except in situations set forth in the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion.
As of the effective date of this privacy policy, we are not aware that we "share" or "sell" (as defined by these terms in applicable legislation) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, all information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on various factors, such as whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may be entitled to all or some of the rights listed below in connection with your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse your request in certain cases as permitted by law.
- Right of Access/Right to Know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
- Right of Deletion: You may have the right to request that we delete the personal information we retain about you.
- Right of Correction: You may have the right to request that we correct the personal information we retain about you.
- Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising," as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.
- Communication Preferences Management: We may send you promotional emails that you can decline to receive at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those concerning your account or orders you have placed.
You may exercise any of these rights as indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require that they provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as possible, as required by applicable legislation.
Complaints
If you have any complaints regarding the way we process your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details indicated below, or to lodge your complaint with your local data protection authority. For the EEA, you will find a list of supervisory authorities responsible for data protection here.
International Users
Please note that we may transfer, store and process your personal information outside the country in which you reside. Your personal information is also processed by employees and by third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will use transfer mechanisms recognized as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer takes place to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call us or send us an email at contact@univers-gousset.com.
For the purposes of applicable data protection laws and unless expressly indicated otherwise, we are the controller of your personal information.